PERSONAL DATA PROTECTION ACT 2010 (ACT 709)

Jazz Hotel Penang, managed by Koenic International Sdn. Bhd. (1486486-K), is committed to protecting your privacy and all your personal information such as your name, telephone numbers, email address, and any other details considered private and confidential. We only collect information that is necessary, and only with your consent. We will never share your personal data with any third party or individual outside our company without your authorization.

At Jazz Hotel Penang, we place great importance on your trust. Our policy follows the Personal Data Protection Act 2010 (PDPA) and explains the type of personal information we collect, how it is used, stored, and under what limited circumstances it may be shared. This policy also outlines how you may reach out to us if you have questions, requests, or concerns regarding your personal data.

In this policy, “personal information” refers to details that can identify you personally, such as your name, address, email address, or phone number, which are not publicly available. It may also include information such as guest preferences or usage patterns when you interact with Jazz Hotel Penang during your stay or while using our services.

HOW PERSONAL INFORMATION IS COLLECTED BY JAZZ HOTEL PENANG

Making Reservations or Using Our Services
When you make a reservation or use any of our services such as booking rooms, dining at our restaurants, enjoying our buffet promotions, or ordering room service, it is necessary for us to collect certain personal information. This information enables us to process your requests, manage billing, and personalize your experience at Jazz Hotel Penang.

Providing Feedback
When you share feedback with us through guest surveys, comment cards, or direct communication with our team, the information collected will be used solely to record your comments, respond to your concerns, and improve the quality of our services.

Participating in Marketing Activities
If you choose to participate in marketing initiatives such as contests, campaigns, or special promotions organized by Jazz Hotel Penang, we may collect personal details including your name and contact information. This information is used to administer the activity, confirm eligibility, and provide updates on offers or promotions.

Engaging with Our Sales Team
When communicating with our sales representatives for events, functions, or group bookings whether by email, phone, or messaging platforms such as WhatsApp, personal information may be collected to prepare quotations, confirm arrangements, and ensure that your event or booking requirements are fulfilled efficiently.

Website and Digital Channels
When you visit our website or interact with Jazz Hotel Penang through digital platforms such as social media or online forms (for example, subscribing to newsletters or submitting inquiries), certain personal information may be collected. This may include your name, email address, contact details, and preferences. Such information allows us to respond to your requests, share updates with your consent, and improve your digital experience with us.

WHY WE COLLECT PERSONAL INFORMATION

• To establish and maintain a responsible commercial relationship with our guests and to provide ongoing services.

• To understand the needs and preferences of our guests. We maintain a record of the products and services received by guests and may request additional information to serve them better. For example, we may record a guest’s preferred type of room.

• To develop, enhance, market, or provide products and services. For example, we review how guests use our services to gain insights on ways to improve.

• To manage and develop our business and operations. For example, we analyse usage patterns of our hotels and services to help manage them efficiently and plan for future growth.

• To meet legal and regulatory requirements.

HOW DO WE PROTECT YOUR DATA?

The security of guests’ personal data is a top priority at Jazz Hotel Penang. We implement strict physical, technical, and organisational measures to safeguard the confidentiality and integrity of all personal data collected. Should any personal data be shared with authorised agents or service providers for operational purposes, they are contractually obligated to ensure the same level of protection and security.

HOW LONG MAY WE RETAIN YOUR PERSONAL DATA?

Guests’ personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal, regulatory, and internal requirements. Once the retention period has ended, the data will be securely destroyed or permanently deleted.