Location

Name: Jazz Hotel Penang
Address: No. 1 Jalan Seri Tg Pinang, Seri Tanjung Pinang,, Seri Tanjung Pinang, Malaysia
Telephone: 04-8180393

We'd love to hear from you. Get in touch with us.

Location

No. 1 Jalan Seri Tg Pinang, Seri Tanjung Pinang,

Malaysia

Phone

04-8180393

Email

reservation@jazzhotel.com.my

PERSONAL DATA PROTECTION ACT 2010 (ACT 709)
Jazz Hotel Penang, managed by Koenic International Sdn. Bhd. (1486486-K), is committed to protecting your privacy and all your personal information such as your name, telephone numbers, email address, and any other details considered private and confidential. We only collect information that is necessary, and only with your consent. We will never share your personal data with any third party or individual outside our company without your authorization.

At Jazz Hotel Penang, we place great importance on your trust. Our policy follows the Personal Data Protection Act 2010 (PDPA) and explains the type of personal information we collect, how it is used, stored, and under what limited circumstances it may be shared. This policy also outlines how you may reach out to us if you have questions, requests, or concerns regarding your personal data.

In this policy, “personal information” refers to details that can identify you personally, such as your name, address, email address, or phone number, which are not publicly available. It may also include information such as guest preferences or usage patterns when you interact with Jazz Hotel Penang during your stay or while using our services.

HOW PERSONAL INFORMATION IS COLLECTED BY JAZZ HOTEL PENANG

Making Reservations or Using Our Services

When you make a reservation or use any of our services such as booking rooms, dining at our restaurants, enjoying our buffet promotions, or ordering room service, it is necessary for us to collect certain personal information. This information enables us to process your requests, manage billing, and personalize your experience at Jazz Hotel Penang.

Providing Feedback

When you share feedback with us through guest surveys, comment cards, or direct communication with our team, the information collected will be used solely to record your comments, respond to your concerns, and improve the quality of our services.

Participating in Marketing Activities

If you choose to participate in marketing initiatives such as contests, campaigns, or special promotions organized by Jazz Hotel Penang, we may collect personal details including your name and contact information. This information is used to administer the activity, confirm eligibility, and provide updates on offers or promotions.

Engaging with Our Sales Team

When communicating with our sales representatives for events, functions, or group bookings whether by email, phone, or messaging platforms such as WhatsApp, personal information may be collected to prepare quotations, confirm arrangements, and ensure that your event or booking requirements are fulfilled efficiently.

Website and Digital Channels

When you visit our website or interact with Jazz Hotel Penang through digital platforms such as social media or online forms (for example, subscribing to newsletters or submitting inquiries), certain personal information may be collected. This may include your name, email address, contact details, and preferences. Such information allows us to respond to your requests, share updates with your consent, and improve your digital experience with us.

WHY WE COLLECT PERSONAL INFORMATION

To establish and maintain a responsible commercial relationship with our guests and to provide ongoing services.
To understand the needs and preferences of our guests. We maintain a record of the products and services received by guests and may request additional information to serve them better. For example, we may record a guest’s preferred type of room.
To develop, enhance, market, or provide products and services. For example, we review how guests use our services to gain insights on ways to improve.
To manage and develop our business and operations. For example, we analyse usage patterns of our hotels and services to help manage them efficiently and plan for future growth.
To meet legal and regulatory requirements.

HOW DO WE PROTECT YOUR DATA?

The security of guests’ personal data is a top priority at Jazz Hotel Penang. We implement strict physical, technical, and organisational measures to safeguard the confidentiality and integrity of all personal data collected. Should any personal data be shared with authorised agents or service providers for operational purposes, they are contractually obligated to ensure the same level of protection and security.

HOW LONG WE RETAIN YOUR PERSONAL DATA?

Guests’ personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal, regulatory, and internal requirements. Once the retention period has ended, the data will be securely destroyed or permanently deleted.

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Dasar Privasi

Akta Perlindungan Data Peribadi 2010 (Akta 709)

Jazz Hotel Penang (diuruskan oleh Koenic International Sdn. Bhd. (1486486-K), amat komited dalam melindungi privasi anda serta semua maklumat peribadi anda seperti nama, nombor telefon, alamat emel dan butiran-butiran lain yang dianggap sulit. Pihak hotel tidak akan berkongsi atau menyebarkan data peribadi anda dengan mana-mana pihak atau individu di luar syarikat tanpa kebenaran.

Di Jazz Hotel Penang, kami amat mementingkan kepercayaan anda. Polisi hotel selaras dengan Akta Perlindungan Data Peribadi 2010 (APDP) dan pihak hotel juga menghuraikan jenis-jenis maklumat peribadi yang dikumpul, bagaimana ia digunakan, disimpan dan bagaimana maklumat mungkin boleh dikongsi dalam keadaan yang tertentu. Polisi ini juga menghuraikan cara untuk hubungi pihak hotel sekiranya mempunyai sebarang pertanyaan, permintaan atau kebimbangan berkaitan data peribadi anda.

Maklumat peribadi di dalam polisi ini merujuk kepada butiran yang boleh mengenal pasti diri anda seperti nama, alamat, alamat emel atau nombor telefon. Pihak hotel juga mungkin menyimpan maklumat tambahan anda apabila terdapat permintaan yang dilakukan ketika menggunakan perkhidmatan di hotel.

PEGUMPULAN MAKLUMAT DI JAZZ HOTEL PENANG

Tempahan dan Perkhidmatan Hotel

Pihak hotel mengumpul maklumat peribadi anda apabila anda membuat tempahan atau menggunakan mana-mana perkhidmatan hotel. Contohnya, makan di restoran hotel atau menggunakan perkhidmatan ke bilik. Maklumat-maklumat ini membenarkan pihak hotel memproses permintaan anda, menguruskan proses pembayaran serta memastikan pengalaman anda di Jazz Hotel Penang berjalan dengan lancar.

Memberikan Maklum Balas

Apabila anda ingin berkongsi maklum balas melalui tinjauan pelanggan, kad ulasan atau berkomunikasi secara langsung dengan pihak hotel, maklumat yang dikumpul melalui maklum balas akan digunakan untuk menangani kebimbangan anda, rekod dan meningkatkan kualiti perkhidmatan hotel.

Menyertai Aktiviti Pemasaran

Sekiranya anda memilih untuk menyertai inisiatif pemasaran hotel seperti peraduan, kempen atau promosi khas yang dianjurkan oleh Jazz Hotel Penang, pihak hotel mungkin akan mengumpul maklumat peribadi anda termasuklah nama dan nombor telefon. Maklumat ini akan digunakan untuk menguruskan aktiviti pemasaran yang anda sertai, mengesahkan kelayakan serta menyebarkan maklumat terkini mengenai tawaran atau promosi yang baharu.

Berurusan dengan Pasukan Jualan

Apabila anda berkomunikasi dengan wakil jualan kami untuk acara, majlis atau tempahan bilik secara berkumpulan, sama ada melalui emel, telefon atau aplikasi mesej seperti Whatsapp, maklumat peribadi anda mungkin akan dikumpul bagi menyediakan sebut harga, mengesahkan urusan acara atau majlis dan memastikan keperluan serta tempahan anda dipenuhi secukupnya.

Laman Web dan Platform Digital

Apabila anda melayari laman web Jazz Hotel Penang atau berinteraksi dengan pihak hotel melalui platform digital, seperti melanggani buletin, menghantar pertanyaan dan komen di media sosial atau mengisi borang atas talian, maklumat peribadi anda mungkin akan dikumpul. Maklumat ini termasuklah nama, alamat, alamat emel, nombor telefon dan permintaan tertentu. Maklumat tersebut membolehkan pihak hotel memberi maklum balas terhadap persoalan dan permintaan anda, berkongsi maklumat terkini serta meningkatkan pengalaman paparan platform digital anda bersama Jazz Hotel Penang.

TUJUAN PENGUMPULAN MAKLUMAT PERIBADI

Untuk mewujudkan dan mengekalkan hubungan komersial dengan pelanggan hotel serta menyediakan perkhidmatan secara berterusan.
Untuk memahami keperluan dan keutamaan pelanggan Jazz Hotel Penang. Pihak hotel menyimpan rekod produk dan perkhidmatan yang diterima oleh pelanggan dan mungkin meminta maklumat tambahan untuk memberikan perkhidmatan yang lebih baik. Contohnya, pihak hotel akan merekod jenis-jenis bilik yang menjadi pilihan utama pelanggan.
Untuk membangunkan, menambah baik, memasarkan atau menyediakan produk dan perkhidmatan. Contohnya pihak hotel meneliti pengalaman pelanggan menggunakan perkhidmatan hotel bagi memperoleh pandangan untuk tujuan penambahbaikan pada masa hadapan.
Untuk memenuhi keperluan undang-undang dan peraturan

PERLINDUNGAN DAN KESELAMATAN DATA PERIBADI

Keselamatan data peribadi pelanggan adalah keutamaan di Jazz Hotel Penang. Pihak hotel melaksanakan langkah keselamatan fizikal, teknikal dan pengurusan bagi melindungi kerahsiaan serta integriti semua data peribadi yang dikumpul.

Mana-mana ejen atau penyedia perkhidmatan yang diberi kuasa bagi tujuan operasi adalah terikat secara kontrak untuk memastikan tahap perlindungan dan keselamatan data yang sama sekiranya berlaku perkongsian maklumat peribadi.

TEMPOH PENYIMPANAN DATA PERIBADI

Data peribadi pelanggan akan disimpan hanya dalam tempoh yang diperlukan bagi memenuhi objektif pengumpulan asal dan disimpan untuk memenuhi keperluan undang-undang, peraturan serta polisi dalaman.